Privacy Policy
How we collect, use, and protect your information
Last Updated: January 1, 2025
1. Information We Collect
At UpgradeMatch, we collect information to help connect homeowners with licensed contractors suited for their specific bathroom renovation needs. This information typically falls into two categories:
- Personal Information: Name, address, phone number, email address, and specific details about your home renovation project.
- Non-Personal Information: Browser type, IP address, operating system, and data collected via cookies to improve site performance.
2. How We Use Your Information
The primary purpose of collecting your information is to facilitate the connection between you and our network of bathroom remodeling professionals. Specifically, we use your data to:
- Match you with up to 4 licensed contractors in your specific zip code.
- Verify your request and ensure project details are accurate.
- Communicate with you regarding your quotes and project status.
- Improve our website, services, and user experience.
3. Information Sharing
We take your privacy seriously. We only share your personal information with:
- Service Providers: The contractors and home improvement professionals who will be providing quotes for your project.
- Third-Party Partners: Service providers who assist in our business operations (e.g., email delivery, verification services).
- Legal Requirements: When required by law to protect our rights or comply with a judicial proceeding.
4. TCPA Compliance & Consent
Consent to Contact
By submitting your information on UpgradeMatch, you authorize UpgradeMatch and its network of home improvement partners to contact you via phone calls and text messages at the number provided, even if your number is listed on a corporate, state, or federal Do Not Call list. You understand that these calls may be generated using an automated dialing system. Consent is not a condition of purchase.
You may revoke your consent at any time by contacting us directly or by replying "STOP" to any text message you receive from us.
5. Your Rights (CCPA/CPRA)
Residents of California have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: You may request details about the categories of personal information we have collected about you.
- Right to Delete: You may request the deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out: You have the right to direct us not to sell or share your personal information.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, please submit a request to privacy@upgradematch.com with the subject line "CCPA Request".
6. Cookies & Tracking Technologies
We use cookies, pixels, and similar tracking technologies to analyze trends, administer the website, track users' movements around the site, and gather demographic information. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas may be limited.
7. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. We use industry-standard encryption (SSL) to protect data transmitted to and from our site. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
9. Changes to This Policy
We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: